Exchanges & Returns
Exchanges & Returns
To start an exchange or return, please visit our Exchanges & Returns page. You will need your order number and the shipping zip code to process your exchange or return.
Guidelines for all Exchanges & Returns:
1. Please request your return within 21 days from the date your order was delivered. You can request to receive an exchange, refund or store credit, which can all be done through the Exchanges & Returns page. Merchandise must be in brand new condition, the tags still attached and cannot have any signs of wear.
2. Once you have selected an exchange, refund or store credit, you will receive instructions on how to return the item(s). The item(s) must be shipped back to the provided return address at your own cost within 10 days of your request. Please use a trackable carrier as we are not responsible for lost packages. We also recommend getting a receipt when you drop off your package.
3. Once the item is received, inspected and approved, a refund will be issued, the exchange will be shipped out or your store credit will be issued; whichever applies to your order. Returns are processed within 5 business days after receipt. Unfortunately, original shipping charges cannot be refunded. And don't worry, we don't charge restocking fees. Please note that worn or damaged items will not be refunded and any unauthorized returns will be refused. If you paid duties to your home country's customs office, you can contact them to request a refund.
If you believe you have received an item with a manufacturing defect, please email us at email@example.com within 30 days of receiving your order and include the following information: your name, email address, phone number, order number and issue with the item. The issue will be reviewed and resolved promptly. Please note that normal wear and tear are not considered defects.
Orders can only be cancelled if the shipping process has not already begun (usually within 24 hours). If it's already been processed and/or shipped, a RA will be needed to return the item. To cancel an order, please email us at firstname.lastname@example.org promptly so we can do our best to intercept the order. If we are able to cancel the order, you will be notified and any charges will be refunded. However if the order has already been processed, you will have to return the item after you receive it, requiring you to follow the regular process for returns.