Exchanges & Returns
Exchanges & Returns
To start an exchange or return, please visit our Exchanges & Returns page. You will need your order number and the shipping zip code to process your exchange or return.
Guidelines for all Exchanges & Returns:
1. Please request your return within 21 days from the date your order was delivered. You can request to receive an exchange, refund or store credit, which can all be done through the Exchanges & Returns page. Merchandise must be in brand new condition, the tags still attached, cannot have any signs of wear or pet hair.
2. Once you have selected an exchange, refund or store credit, you will receive instructions on how to return the item(s). You can purchase your return shipping label during this process, which utilizes our carrier discounts. You can also opt for Printerless Returns where you will receive a QR code to show to the carrier instead of printing a label. Please note: labels can only be generated for locations within the U.S. and Canada. Other international returns will have to be sent using your own label.
3. Pack item(s) carefully in a bag, then put in a box to protect your return during shipping, and write your order number on the box. You are welcome to keep any free goodies that we included - those do not have to be returned. Take your return to the carrier within 10 days. We recommend getting a receipt when you drop it off so you can track your return.
4. Once your return is received, inspected and approved, a refund will be issued, the exchange will be shipped out or your store credit will be issued; whichever applies to your order. Returns are processed within 5 business days after we receive them.
Some helpful details: Exchanges ship free. We don't charge restocking fees. Shipping charges from the original order cannot be refunded. Worn or damaged items will not be refunded and any unauthorized returns will be refused. We do not accept COD packages. If you paid duties to your home country's customs office, you can contact them to request a refund.
If you believe you have received an item with a manufacturing defect, please email us at firstname.lastname@example.org within 30 days of receiving your order and include the following information: your name, email address, phone number, order number and issue with the item. The issue will be reviewed and resolved promptly. Please note that normal wear and tear are not considered defects.
Orders can only be cancelled if the shipping process has not already begun (usually within 24 hours). If it's already been processed and/or shipped, a Return Authorization will be needed to return the item. To cancel an order, please email us at email@example.com promptly so we can do our best to intercept the order. If we are able to cancel the order, you will be notified and any charges will be refunded. However if the order has already been processed, you will have to return the item after you receive it, requiring you to follow the regular process for returns.