Frequently Asked Questions
We're here to help! Check out our FAQ's and feel free to contact us with any further questions.
How long does it take to pack and ship my order?
After you place your order, we will pack and ship it within 1-2 days. Exceptions include weekends and holidays when delivery carriers like USPS and UPS are closed. If they are not processing shipments on the day and time you order, then your order will go out after shipping resumes.
The item I want says it's on backorder. How long will it be until it's available?
Most backordered items will be back in stock within 1-3 weeks depending on the item. If your item will be longer, we will contact you to let you know the estimated timeline. If you need an item by a certain date and it's on backorder, feel free to email us at firstname.lastname@example.org to find out when it will be available and if we can get it to you in time. Don't forget to include the style, size and color in your email.
What is your return policy?
1. We ask that you request your return within 21 days from the date your order was delivered. You can request to receive an exchange, refund or store credit, which can all be done through the Exchanges & Returns page. Merchandise must be in brand new condition, the tags still attached and cannot have any signs of wear.
2. Once you have selected an exchange, refund or store credit, you will receive instructions on how to return the item(s). The item(s) must be shipped back to the provided return address at your own cost within 10 days of your request. Please use a trackable carrier as we are not responsible for lost packages. We also recommend getting a receipt when you drop off your package.
3. Once the item is received, inspected and approved, a refund will be issued, the exchange will be shipped out or your store credit will be issued; whichever applies to your order. Returns are processed within 5 business days after receipt. Unfortunately, original shipping charges cannot be refunded. Don't worry, we don't charge restocking fees. Please note that worn or damaged items will not be refunded and any unauthorized returns will be refused. If you paid duties to your home country's customs office, you can contact them to request a refund.
Will I have to pay duty fees if I am ordering from outside the U.S.?
We ship from the United States, and some countries will asses a tax on items that are imported from a different country. To find out if your country does, you can visit your government's website to determine what those fees might be. Any duty fees are the responsibility of the recipient of the shipment. If they are not paid, the package is often considered abandoned by your country's customs office or delivery service. We are unable to retrieve packages that have been abandoned due to unpaid duty fees and cannot offer refunds on those goods.
Do you ship internationally?
We ship worldwide and offer multiple shipping options that you can choose from at checkout.
Is the sizing of your gear consistent across all styles?
Each piece of gear will fit differently based on the cut and material, so it's important to check the size chart for each item. If you use the interactive size chart, you will only have to enter your measurements once, then they should populate in each size chart after that so you can easily view our size recommendation for each piece of gear.
Is the gear true to size?
Not all of our gear is true to size. Check the size chart for each item and also reference the "Fit Tips" section to find out how the gear will fit. We provide tips on if it's true to size, runs small, how it stretches, and other useful tips that will help you make the most informed decision on size.
Do you have a physical shop I can visit to see the gear in person?
At the moment we sell online only, but stay tuned for any upcoming announcements on events and pop up shops where you can check out our gear in person!
Do shipping times calculated at checkout include how long it takes for the order to be processed and packed up?
The shipping times calculated by each carrier at checkout include the time it takes us to pack your order. For example, if you choose 2 day shipping, please allow 1-2 days for us to pack your order, then shipping will take 2 days from when the package is dropped off with your chosen carrier. Those dates should be reflected in the estimate you get when choosing a delivery service so you will have an accurate estimate of when you will receive your order. Please note that weekends do affect shipping times as carriers don’t always move packages on Saturdays or Sundays. Please also pay attention to any items that are on backorder. Backordered items can take weeks to get restocked, but once they are, they will ship using the service you selected at checkout.